(RecoMartGlobal)

Last updated: 27 Aug 2025

Contact: refunds@recomartglobal.com

Legal entity: RECOVATE DANIŞMANLIK HİZMETLERİ LİMİTED ŞİRKETİ

1) Returns window

We offer a 30 day store policy from delivery. This does not affect your statutory 14 day right of withdrawal for eligible distance sales where applicable by law, including Türkiye, EU and UK.

2) How to start a return

Email refunds@recomartglobal.com with your order number within the applicable window. We will reply with a Return Merchandise Authorization (RMA) and instructions. If you are exercising a statutory 14 day withdrawal, you may notify us by email without an RMA; we will still process it.

3) Condition of returned items

Items should be unused and in original condition and packaging, with all tags, accessories and invoice if issued. We may deduct for any loss in value if the item was handled beyond what is necessary to establish its nature, characteristics and functioning.

4) Who pays return shipping

• Statutory 14 day withdrawal in Türkiye, EU or UK: we cover return shipping when you use the designated carrier or label provided in our RMA email. If you choose a different carrier, you bear that cost.
• Faulty or incorrect item: we cover return shipping.
• Store goodwill returns from day 15 to day 30 without defect: customer pays return shipping.

5) Outbound shipping fees

For statutory 14 day withdrawals, we refund the original standard delivery cost. If you selected a premium delivery, we refund up to the basic option. For faulty or incorrect items, we refund all delivery costs.

6) Non returnable items

• Customized or personalized items
• Perishable or time sensitive goods
• Items not suitable for return for health or hygiene reasons once unsealed, for example underwear or cosmetics
• Digital content or services delivered immediately once performance has begun with your consent
• Gift cards
• Items marked final sale

7) Damaged or wrong item

If your order arrives damaged or incorrect, email us within 48 hours with photos if possible. We will arrange a replacement or refund.

8) Refund timeline

We refund within 14 days of your withdrawal notice. We may withhold the refund until we receive the goods or you provide proof of return shipment. In Türkiye, after a withdrawal notice, the customer must send the goods back within 10 days. Card issuers typically post credits within 3 to 10 business days after we process the refund.

Return address

Each return needs a unique RMA for routing. After you email refunds@recomartglobal.com, we will reply with the nearest authorized return center in Türkiye or your region. Parcels sent to our registered office or without the provided label may be delayed, but statutory withdrawals remain valid once you notified us within the legal period.