Privacy policy

Last updated: 28 Aug 2025

This Privacy Policy explains how RecoMartGlobal (operated by RECOVATE DANIŞMANLIK HİZMETLERİ LİMİTED ŞİRKETİ, “we”, “us”, “our”) collects, uses and shares your personal information when you visit or purchase from recomartglobal.com (the “Store”).

1) Who we are (Data Controller)

RECOVATE DANIŞMANLIK HİZMETLERİ LİMİTED ŞİRKETİ
Merkez Mah. Seçkın Sk. Z Kağıthane / İstanbul, Ofıs No: 2-4a, İç Kapı No: 95, 34406, Türkiye
Email: privacy@recovate.co

Our Store is hosted by Shopify. We use one or more third-party payment processors and fraud-prevention providers to accept card payments. We do not store full card numbers.

2) Personal information we collect

  • Contact and identity: name, email, phone, billing and shipping address.
  • Order and account: items viewed or purchased, order numbers, returns, account settings.
  • Payment: payment method, masked card data, transaction IDs. We do not store full card numbers.
  • Device and usage: IP address, browser and device type, cookies, pages viewed and actions on the Store.
  • Support: messages sent by email, forms, chat or WhatsApp.
  • Marketing preferences: newsletter opt-ins and consent records.

3) Why we use your information (purposes and legal bases)

  • Provide the Store and fulfill contracts such as processing orders and payments, delivery and returns, and customer support. Legal basis: contract.
  • Security and fraud prevention. Legal basis: legitimate interests and legal obligations.
  • Legal compliance including tax, invoicing and reporting. Legal basis: legal obligation.
  • Improve and personalize the Store, including troubleshooting and analytics. Legal basis: legitimate interests.
  • Marketing communications where permitted. Legal basis: consent where required. You can unsubscribe at any time.

4) Sharing your information

We share personal information with:

  • Service providers who help run the Store, for example hosting, cloud, email and SMS.
  • Payment and fraud-prevention providers and card networks to process payments securely.
  • Logistics partners such as carriers and warehouses to deliver orders and handle returns.
  • Professional advisors and authorities where required by law.

We do not sell your personal information.

5) International transfers

Some providers operate outside Türkiye. Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses and appropriate contractual safeguards.

6) Cookies

We use cookies and similar technologies to operate the site, remember your choices and measure performance. You can manage preferences in your browser and via our cookie banner. Blocking certain cookies may affect site functionality.

7) Retention

We keep personal information only as long as needed for the purposes above and to meet legal requirements. For example, commercial and invoicing records may be kept for up to 10 years under Turkish commercial rules and some tax records for up to 5 years. After the retention period, data is deleted or anonymized.

8) Your rights

Depending on your location, you may have the right to access, correct, delete, object or restrict processing, and request portability. Where we rely on consent, you may withdraw it at any time. Under Türkiye’s KVKK you may also request information about processing activities and lodge complaints with the KVKK Authority. To exercise your rights, email privacy@recovate.co. We may request information to verify your identity. We respond within statutory time limits.

9) Children

Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

10) Security

We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure.

11) Automated decisions

Fraud checks may involve automated decision-making. You can contact us if you believe a decision was made in error.

12) Updates to this policy

We may update this Policy from time to time. The latest version will be posted on this page with the Last updated date.

13) Contact

Questions or requests about this Policy or your personal information: privacy@recovate.co